Frequently asked questions new date Dominator Festival
Today, April 21st, the Dutch government announced an extension of its measures concerning the Coronavirus (COVID-19) outbreak. All events scheduled to take place until August 31st are forced to be postponed. So, with a lot of pain in our hearts we have to inform you that Dominator Festival cannot take place on July 18th 2020 and will therefore be moved to July 17th 2021. Our newly launched campsite will return with the same pre-party line-up on Friday as announced earlier.
This news was to be expected, but obviously hit our team hard. Dominator is THE hardcore festival in the world and our team members work really hard year-round to create a home to hundreds of thousands of hardcore souls from all over the world. We hoped with all our hearts that we could welcome you this year. However, the health and safety of you, our visitors, artists, staff and loved ones is what matters the most and therefore we understand this decision.
Even though the situation is beyond our control, we sincerely hope for your understanding. Tickets and travel packages that have already been purchased will remain valid for the edition on July 17th 2021. All ticket buyers will be contacted personally by email within the following days regarding the next steps. Make sure you also check your spam folder.
Stay safe, stay home, together we will DOMINATE! 🖤
The Dutch government announced the extension of its measures concerning the outbreak of Coronavirus. All events scheduled to take place until the 31st of August are forced to be postponed. Unfortunately, this means that Dominator Festival cannot take place on its original date of the 18th of July 2020 and the event has been postponed to the 17th of July 2021.
If you already bought a ticket or travel package for Dominator Festival, this ticket will stay valid for the new date; July 17th 2021. This means you will be able to experience Dominator Festival the way you imagined it to be.
You also have the opportunity to choose for a Art of Dance & Q-dance Events voucher, equal to the amount of your initial ticket or travel package order, which can be used for one of our other events in 2020 or 2021. We of course hope either of these options works for you and we will welcome you at one of our events in the near future. By choosing one of these options, you would tremendously help us, so we can keep on developing Dominator Festival.
If you already bought a ticket or travel package for Dominator Festival, this ticket will stay valid for the new date; July 17th 2021. If you cannot make it to the new date of Dominator Festival (17th of July 2021), we offer an Art of Dance & Q-dance Events voucher. With this voucher, you will receive the amount of your order (including service fees*) as an electronic voucher to purchase a ticket for one of the Art of Dance & Q-dance events in the future. The voucher will be valid to use till 31-12-2021, so there will be plenty of time and good alternative events to redeem it.
If you have no intention of visiting any Art of Dance or Q-dance events in this period, you can request a monetary refund until the 22nd of May 2020. Please keep in mind that monetary refunds cannot be made earlier than one month after Dominator Festival 2021, in accordance with the new regulation.
All ticket purchasers have received an email, in which they can inform us about their prefered option.
If you bought a ticket or travel package, you have received an email in which you can let us know until the 22nd of May 2020 which option suits you best. If we do not receive such notification, your ticket will automatically become valid for the upcoming edition of Dominator Festival.
No, all tickets and hotel/camping packages will remain valid for the new date of Dominator Festival (July 17th, 2021). There is no further action required from you.
If you’ve purchased a hotel/camping package for Dominator Festival, we would like to offer you the following options:
- Your order will remain valid. This means you will be able to experience the event on the 17th of July 2021, like you imagined.
- Your order will be cancelled, and you will receive a voucher instead. The voucher holds a value equal to the amount of your initial order*, which can be used for all Art of Dance & Q-dance events. The voucher will be valid until December 31st, 2021, so there will be plenty of opportunities for you to redeem your credit. You will receive an email containing the electronic voucher ultimately at the end of June.
By choosing one of the loyalty options above, you will tremendously help the Dominator Festival organization; with the support from our fans we can continue to develop future events. If these options do not work for you, you can apply for a monetary refund. Please note; monetary refunds will be processed a month after Dominator Festival 2021.
Please let us know your preferred option before the 22nd of May. After the 22nd of May your ticket or hotel/camping package will automatically remain valid for Dominator Festival on the 17th of July 2021.
All hotel/camping package purchasers have received an email, in which they can inform us about their preferred option.
It is only possible to process the preferred option of the entire order. This unfortunately means it is not possible to break down the order amongst your group.
You will receive an email containing the electronic voucher from our ticketing partner Paylogic. We expect that we can issue this electronic voucher mid-June at the latest to all ticket buyers and end of June to those who purchased a travel package. The email will contain information of the exact fulfillment. If you would like to purchase tickets for another Art of Dance of Q-dance event, you can submit the voucher code during the check-out process. In case the voucher amount exceeds the amount of your new order, a new voucher with the remaining amount will be issued within 24 hours. In case the amount of your new order exceeds the amount of the voucher, the difference will be calculated automatically and needs to be paid during the check-out process. The voucher will remain valid until December 31, 2021.
We are working hard to set up the technical solution to process the vouchers, we expect that we can issue the vouchers mid-June at the latest to all ticket buyers and end of June to those who purchased a travel package.
The amount of the voucher will be equal to your order plus ticket fees (excluding merchandise, shipment costs and insurance).
The voucher will be issued to the original buyer and will be transferable.
Yes, you can choose the event of your liking for example; Masters of Hardcore, Qlimax, Defqon.1, Supremacy, X-Qlusive events, Qapital and many more. Plenty of options!
All artists who were supposed to perform on the campsite pre-party on Friday 17th of July 2020, have confirmed that they are excited to perform on the new date, Friday the 16th of July 2021.
The refund will be processed ultimately a month after the new date of Dominator Festival, 17th July 2021. This is in accordance with the new regulation reach by various trade organizations in the cultural sector, the Dutch Ministry of Education, Culture and Science, the Dutch Ministry of Economic Affairs and the Dutch Authority for Consumers & Markets. For more information about this regulation, please see: saveyourticket.nl.
We are not able to give you any information regarding unofficial ticket resellers such as TicketSwap, Marktplaats, Tickets4u, as we have no official partnership with them. You could try to get in contact with the reseller and/or with the person that has sold you (a) ticket(s) as he/she will be receiving an email with information regarding the postponement and next steps.
Unfortunately, it is beyond our control to assist you in obtaining alternative solutions / refunds for products purchased by companies other than our official ticketing company, Paylogic. We advise you to check in with the company you booked your hotel and/or flight with, we’ve learned from our experience that they probably can help you out in this situation.
Please don’t hesitate to contact us via firstname.lastname@example.org or Facebook Messenger. We are happy to help you and to provide you with any information needed. In the meantime stay safe and stay strong; together we can do this.