Frequently asked questions new date Dominator Festival
In 2020 we were forced to make the hard decision to postpone Dominator Festival to 2021. We hoped with all of our hearts to bring you the best edition to date this year.
Unfortunately we came to the conclusion that due to ongoing restrictions, July comes too soon to bring 50.000 people from all over the world together at Dominator Festival and serve you the festival you are used to. Although the government set some marks to start up the festival season again, there still is too much uncertainty regarding the measures that will be taken.That’s why we decided that Dominator Festival will not take place this year.
We thank you for all support the past year and that you stood by our side, still dominating by keeping your tickets. Our team is thrilled to welcome you to a spectacular edition on July 15 & 16, 2022. This for sure will be one you can not miss!
If you have no intention of visiting Dominator Festival in 2022, it’s possible to request a refund or a voucher. Ticket buyers will receive a personal email regarding the next steps or can read about this at this page.
Together we will DOMINATE! 🖤
Unfortunately we came to the conclusion that due to ongoing restrictions, July comes too soon to bring 50.000 people from all over the world together at Dominator Festival and serve you the festival you are used to. Although the government set some marks to start up the festival season again, there still is too much uncertainty regarding the measures that will be taken.That’s why we decided that Dominator Festival will not take place this year and therefore has been moved to July 15 & 16, 2022.
We hope to see you there!
If you already bought a ticket or travel package for Dominator Festival, this ticket will stay valid for the new date; July 16th 2022. This means you will be able to experience Dominator Festival the way you imagined it to be.
You also have the opportunity to choose for an Art of Dance & Q-dance Events voucher, equal to the amount of your initial ticket or travel package order, which can be used for one of our other events (based on availability). The voucher will be valid to use until 31-12-2022. We of course hope either of these options works for you and we will welcome you at one of our events in the near future. By choosing one of these options, you would tremendously help us, so we can keep on developing Dominator Festival.
If you already bought a ticket or travel package for Dominator Festival, this ticket will stay valid for the new date; July 15th/16th 2022. If you cannot make it to the new date of Dominator Festival, we offer an Art of Dance & Q-dance Events voucher. With this voucher, you will receive the amount of your order (including service fees*) as an electronic voucher to purchase a ticket for one of the Art of Dance & Q-dance events in the future. The voucher will be valid to use till 31-12-2022, so there will be plenty of time and good alternative events to redeem it.
If you have no intention of visiting any Art of Dance or Q-dance events in this period, you can request a monetary refund until the 10th of May 2021. Monetary refunds requested before May 10th 2021 will be processed ultimately 2 months after this date.
All ticket purchasers have received an email, in which they can inform us about their preferred option.
If you bought a ticket or travel package, you have received an email in which you can let us know until the 10th of May 2021 which option suits you best. If we do not receive such notification, your ticket will automatically become valid for the upcoming edition of Dominator Festival.
No, all tickets and hotel/camping packages will remain valid for the new date of Dominator Festival (July 15/16th, 2022). There is no further action required from you.
If you’ve purchased a hotel/camping package for Dominator Festival, we would like to offer you the following options:
- Your order will remain valid. This means you will be able to experience the event on the 15th/16th of July 2022, like you imagined.
- Your order will be cancelled, and you will receive a voucher instead. The voucher holds a value equal to the amount of your initial order*, which can be used for all Art of Dance & Q-dance events. The voucher will be valid until December 31st, 2022, so there will be plenty of opportunities for you to redeem your credit. You will receive an email containing the electronic voucher ultimately at the end of June.
By choosing one of the loyalty options above, you will tremendously help the Dominator Festival organization; with the support from our fans we can continue to develop future events. If these options do not work for you, you can apply for a monetary refund. Please note; monetary refunds will be processed ultimately 2 months after May 10th, 2021.
Please let us know your preferred option before the 10th of May. After the 10th of May your ticket or hotel/camping package will automatically remain valid for Dominator Festival on the 16th of July 2022. All hotel/camping package purchasers have received an email, in which they can inform us about their preferred option.
It is only possible to process the preferred option of the entire order. This unfortunately means it is not possible to break down the order amongst your group.
You will receive an email containing the electronic voucher from our ticketing partner Paylogic. We expect that we can issue this electronic voucher mid-June at the latest to all ticket buyers and end of June to those who purchased a travel package. The email will contain information of the exact fulfillment. If you would like to purchase tickets for another Art of Dance of Q-dance event, you can submit the voucher code during the check-out process. In case the voucher amount exceeds the amount of your new order, a new voucher with the remaining amount will be issued within 24 hours. In case the amount of your new order exceeds the amount of the voucher, the difference will be calculated automatically and needs to be paid during the check-out process. The voucher will remain valid until December 31, 2022.
You will receive an email containing the electronic voucher from our ticketing partner Paylogic in the beginning of July at latest.
The amount of the voucher will be equal to your order plus ticket fees (excluding merchandise, shipment costs and insurance).
The voucher will be issued to the original buyer and will be transferable.
Yes, you can choose the event of your liking for example; Masters of Hardcore, Qlimax, Defqon.1, Supremacy, X-Qlusive events, Qapital and many more. Plenty of options!
All artists who were supposed to perform on the campsite pre-party have confirmed that they are excited to perform on the new date, Friday the 15th of July 2022. The full line-up will be released at a later moment.
All refunds that have been requested before the 10th of May 2021 will be processed ultimately 2 months after the 10th of May 2021, this includes previously requested refunds in 2020.
For questions about tickets bought through TicketSwap we always advise you to contact TicketSwap directly.
Dominator Festival has a partnership with TicketSwap. This means all tickets sold through TicketSwap have been canceled and reissued on the name of the new buyer (SecureSwap). The new buyers have the same rights as ticket buyers who bought their ticket via Paylogic, taking into account the price paid by the new buyer with a maximum of the original ticket price.
We are not able to give you any information regarding unofficial ticket resellers such as Marktplaats, Tickets4u, as we have no official partnership with them. You could try to get in contact with the reseller and/or with the person that has sold you (a) ticket(s) as he/she will be receiving an email with information regarding the postponement and next steps.
Unfortunately, it is beyond our control to assist you in obtaining alternative solutions / refunds for products purchased by companies other than our official ticketing company, Paylogic. We advise you to check in with the company you booked your hotel and/or flight with, we’ve learned from our experience that they probably can help you out in this situation.
Please don’t hesitate to contact us via [email protected] or Facebook Messenger. We are happy to help you and to provide you with any information needed. In the meantime stay safe and stay strong; together we can do this.